Our Commitment to Responsible Gaming
Let's talk about the most important thing on this entire site: playing safely. Gambling should be a form of entertainment, a fun way to spend some leisure time. It should be exciting, not stressful. It's a line that can sometimes get blurry, and our mission is to provide you with the information and tools to ensure your gaming always stays on the right side of that line.
This page isn't just a legal requirement for us; it's a moral one. We take player protection incredibly seriously. Here, you'll find information on the tools available at licensed casinos, advice on how to keep your gambling in check, and links to professional organisations that can provide help if you ever need it.
Table of contents
- Player Protection Tools at Your Disposal
- A Quick Self-Assessment
- Where to Get Help and Support
- Preventing Underage Gambling
Player Protection Tools at Your Disposal
Any casino licensed by the UKGC, including the ones we feature, must provide you with a set of tools to manage your play. These are not punishments; they are powerful features that put you in control. I personally use deposit limits on my own accounts as a simple budgeting tool.
| Tool | What It Does |
|---|---|
| Deposit Limits | Lets you set a maximum amount you can deposit over a daily, weekly, or monthly period. Once you hit the limit, you can't deposit more until the period resets. |
| Reality Checks | An on-screen clock that pops up at set intervals (e.g., every 30 minutes) to remind you how long you've been playing. |
| Time-Out | Allows you to take a short break from gambling, from 24 hours up to 6 weeks. Your account will be temporarily suspended. |
| Self-Exclusion | A longer-term measure where you can block yourself from a casino for a period of 6 months or more. This is a serious step and cannot be easily reversed. |
You can find and set these tools within your account dashboard after you login. We strongly encourage all players to at least look at the deposit limit options. It's the easiest and most effective way to ensure you never spend more than you can afford.
A Quick Self-Assessment
Sometimes it's helpful to take a step back and check in with yourself. It's a private conversation with yourself, a quick health check on your gambling habits. Ask yourself these questions honestly:
- Am I spending more money or time gambling than I intend to?
- Am I chasing my losses, hoping to win back money I've lost?
- Has gambling stopped being fun?
- Am I hiding my gambling from friends or family?
- Have I ever borrowed money to gamble?
If you answered 'yes' to one or more of these questions, it might be a sign that you're losing control. It doesn't mean you have a problem, but it's a signal to take a break and perhaps consider using the tools mentioned above. Reaching out to one of the support organisations below is also a very brave and sensible step.
Where to Get Help and Support
If you feel that your gambling is becoming a problem, please know that you are not alone and there is free, confidential, and non-judgmental help available. These UK-based organisations are fantastic resources:
- GamCare: A leading provider of information, advice, and support for anyone affected by gambling problems. They run the National Gambling Helpline (0808 8020 133).
- BeGambleAware: Offers help and advice, and directs people to the support they need. A great source of information.
- Gamblers Anonymous: A fellowship of people who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
Remember, reaching out is a sign of strength, not weakness. For any immediate account concerns, you can also use the casino's contact-us page to speak with their support team.
Preventing Underage Gambling
It is illegal for anyone under the age of 18 to gamble in the UK. We, and all licensed casinos, have a strict responsibility to prevent this. This is the primary reason for the identity verification checks during the register process. If you share your computer with children, we recommend installing filtering software (like NetNanny or CyberSitter) to block access to gambling sites.