Contact Us
Whether you have a question, a problem, or just want to give us some feedback, we're always happy to hear from you. We believe that good customer support is the backbone of a great casino experience, and our UK-based team is here to provide friendly and efficient assistance. Please don't hesitate to reach out.
Table of contents
Our Contact Channels
We offer two main channels for support, each suited to different types of queries. For the quickest response, we always recommend using Live Chat during its operating hours.
| Channel | Availability | Best For |
|---|---|---|
| Live Chat | 08:00 - 00:00 GMT | Quick questions, simple account queries, and immediate assistance. |
| Email Support ([email protected]) | 24/7 (replies within 24 hours) | Less urgent issues, sending verification documents, or detailed complaints. |
Please note that we do not currently offer telephone support. Live Chat provides a faster and more efficient way to resolve most issues, as it allows us to easily share links and for you to send screenshots if needed.
Before You Contact Us...
We've put a lot of effort into creating helpful resources that might answer your question instantly. Before opening a chat, you might want to:
- Check our comprehensive FAQ page. It covers all the most common questions about accounts, payments, and bonuses.
A quick look there could solve your issue in seconds, saving you time!
Tips for a Speedy Email Response
If you're sending us an email, you can help us resolve your issue much faster by including the following information in your first message:
- Your Username: This is the most important piece of information. Without it, we can't find your account.
- A Clear Subject Line: For example, "Question about my withdrawal" or "Bonus not credited".
- A Detailed Description: Explain the issue as clearly as you can. Include game names, dates, and times if relevant.
- Screenshots: If you're seeing an error message, a screenshot is incredibly helpful for our technical team.
Providing these details upfront allows us to investigate immediately rather than having to email you back asking for more information. We are a small team of passionate people, as we explain on our about us page, and we are committed to providing the best possible support.