Frequently Asked Questions
Welcome to our FAQ page! We've gathered the most common questions we hear from players and answered them all in one place. My advice? Have a quick scan through here before you do anything else. Chances are, your query has been answered below, which could save you a bit of time.
If you can't find what you're looking for, don't worry. Our customer support team is always ready to help. You can find their details on our Contact Us page.
Table of contents
- Account & Verification Questions
- Deposit & Withdrawal Questions
- Bonus & Promotion Questions
- Technical & Game Questions
Account & Verification Questions
- Why do I need to verify my account?
This is a strict legal requirement from the UK Gambling Commission. We have to verify your age and identity to prevent underage gambling and fraud. Think of it as a good thing—it shows we're a legitimate operator. We explain the whole process on our Register page.
- I've forgotten my password. What do I do?
It happens to everyone! Just use the 'Forgotten Password?' link on the main Login screen. You'll get an email with a link to reset it. Be sure to check your spam folder if it doesn't arrive.
Deposit & Withdrawal Questions
Money matters are always a top priority. Here's what you need to know about moving your funds.
| Payment Method | Avg. Withdrawal Time |
|---|---|
| E-Wallets (PayPal, Skrill, etc.) | Under 24 hours |
| Debit Cards (Visa, Mastercard) | 2-4 Business Days |
| Bank Transfer | 3-5 Business Days |
These timeframes are after our internal review period, which can take up to 48 hours. For the fastest payouts, e-wallets are always your best bet.
Bonus & Promotion Questions
- How do I claim the welcome bonus?
You need to opt-in when you make your first qualifying deposit. There is usually a checkbox on the deposit screen. If you forget, contact support *before* you start playing. Check out our Promo page for the full details. - What is a wagering requirement?
It's the amount you need to bet before your bonus money turns into real, withdrawable cash. For example, a £10 bonus with a 35x wagering requirement means you need to place a total of £350 in bets.
Technical & Game Questions
- What happens if my game freezes mid-spin?
Don't panic. The game round is recorded on the server. When you reload the game, it should either resume from where it left off or the result will be automatically credited to your balance. If you have any issues, note the time and the game name and contact support.
- Are the slots fair?
Yes, 100%. All our games are supplied by licensed and audited software providers who use a Random Number Generator (RNG) to ensure every outcome is completely random.
- Is there a mobile app?
Yes! We have a dedicated app for both iOS and Android which we highly recommend for the best mobile experience.